Confident, kind, detail oriented, your assistant for service calls and bookings
Alex verifies service area with care, confirms address and access notes, schedules appointments based on location and route, and escalates urgent requests to your on call team with a warm handoff.
Area check, smart scheduling, urgent escalation with care
Smart service area
Postcode and city verification, clear messages when outside coverage, helpful referrals where possible.
Location based booking
Time windows matched to crew routes, travel time awareness, automatic confirmations by text and email.
Kind escalation
Urgent issues flagged with context, live handoff to a person, clear notes for rapid resolution.
See how Alex handles a real booking
Call the demo or book a short discovery to tailor flows for your teams and routes.
Check coverage
Address and postcode confirmed, notes captured for gates and access.
Gather details
Service type, equipment brand, preferred window, contact preferences.
Offer times
Options based on crew routes, travel time, and job length.
Escalate when needed
Water leaks and safety concerns routed to your on call person with context.
Can Alex check my coverage rules
Yes, set cities, postcodes, and distance rules, Alex confirms service area before booking.
How does scheduling respect routes
Connect your calendar and route plan, Alex offers time windows that reduce drive time.
What happens with urgent requests
Alex gathers key details and connects the caller to your on call person, with notes sent to the ticket.
What tools can I connect
Calendar, CRM, help desk, maps, and messaging, easy to plug in with clear controls.
Ready to try Alex for your team
Get a working receptionist in one day, simple setup, clear control, easy to adjust.